EngageAI feature

Taxi-to-Public-Transport Interventions

Cut last-mile costs; save your travellers time

EngageAI identifies airport arrivals where public transport is faster, cheaper and lower-carbon than a taxi – and nudges travellers to make the switch before they reach the rank.

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Last-mile savings: JFK Airport to New York City

34 minutes faster

Metro: 61 minutes

Taxi: 95 minutes

$126.36 cheaper

Metro: $11.50

Taxi: $137.86

90% fewer emissions

Metro: ~0.7 kgCO2e

Taxi: 5-6 kgCO2e

Changing habits at the airport gate is the hidden cost and carbon opportunity

At the arrival gate, travellers aren't thinking about travel policy. They're tired, navigating an unfamiliar environment, and focused on getting to their destination quickly. They default to taxi. The rank is visible; public transport isn't. Taxi-to-public transport interventions change this habit. 

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How Taxi-to-Public-Transport Interventions work

1. Analyse every arrival

EngageAI analyses travel itineraries to identify journeys where public transport offers a faster, cheaper, and lower-carbon route into the city.

Secondary 1

2. Intervene at the gate.

Upon landing, EngageAI delivers a message highlighting the route via the preferred channel (such as WhatsApp). 

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3. Offer a frictionless switch

Travellers can open the recommended route directly from the message, and be directed how to buy and expense the ticket.

Secondary 3
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Want to see how much your programme could save?

Enter the total number of flights taken across your organisation each year.
How effectively will your travellers act on EngageAI's nudges? Use your own benchmarks or the defaults below.
66%
Low — 20% Medium — 45% High — 66%
Cost savings
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per year
Time savings
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working days per year
Carbon savings
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tCO₂e per year
Total annual flights —
Compliance rate applied —
Average cost saving per flight $40
Average time saving per flight 20 min
Average carbon saving per flight 0.1 tCO₂e
Total cost saving —
Total time saving —
Total carbon saving —

Frequently Asked Questions

How is this different from travel policy guidance?

Travel policies set the rules, but they do not always influence the decision in the moment.

Taxi-to-Public-Transport interventions bring that policy to life by delivering a targeted nudge when the ground transport decision is about to be made. The message is shaped by the organisation’s travel policy, helping travellers act on those priorities at the point of choice.

Can organisations control when interventions are triggered?

Yes. Organisations can define which airports, routes or traveller groups should receive Taxi-to-Public-Transport guidance, ensuring recommendations are only delivered where public transport is a practical, appropriate and safe option.

What if public transport is slower or less convenient?

Interventions are only delivered when public transport offers a genuine advantage in time, cost, or emissions. If a taxi is clearly the better option for the route or arrival time, no message is sent.

How does this reduce travel programme costs?

Airport taxi journeys are one of the most expensive parts of last-mile travel. By shifting even a portion of these journeys to metro, rail or airport express services, organisations can significantly reduce ground transport spend across large travel volumes.

Does this add friction for travellers?

No. The intervention is designed to make the decision easier, not add extra steps.

Travellers receive a simple message comparing the taxi and public transport options, including journey time, cost and emissions. If the public transport route looks preferable, they can open directions directly on their phone and follow the route into the city.

Travellers remain free to choose whichever option works best for them.

Turn airport ground transport into a cost and carbon opportunity

EngageAI uses a usage-based pricing model aligned to the size and complexity of your travel programme. This allows you to run a focused pilot, prove impact and scale based on results.

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